RETURN, REFUND & CANCELLATION POLICY

Imported Products – ENERGICA & VOLQEN

Customers may request cancellation of imported orders in writing at least 60 calendar days before the confirmed estimated arrival date (ETA) in South Africa.

Where Electronia has not yet made full payment to the overseas supplier, qualifying cancellations will be refunded, less actual non-recoverable banking charges where legally permissible.

Once Electronia has made full payment to the overseas supplier, voluntary cancellations will ordinarily not qualify for refunds. Electronia will honour the order and deliver the purchased products as agreed, subject to applicable consumer rights.

Cancellation requests made within 60 days of ETA will be assessed according to the order status, costs incurred and applicable legislation.

TOTAL Tools – Locally Supplied Products

Returns and cancellations are subject to applicable South African consumer legislation. Change-of-mind returns outside statutory rights require prior approval.

Factory Defects & Damaged Goods

Products delivered with confirmed factory defects qualify for a full refund at the customer's request. Customers also retain applicable statutory rights to repair, replacement or refund for defective or unsafe goods.

Consumer Protection

All refunds and cancellations remain subject to the South African Consumer Protection Act and Electronic Communications and Transactions Act, including applicable cooling-off rights and statutory warranties.

Contact: support@electronia.co.za